Erin Marcus speaking to a large group of realtors

How to Have the Tough Talks with a Positive Outcome

Businesses waste money and suffer unnecessary difficulties because of people’s inability to have difficult conversations. Not anymore! Erin teaches how to have the conversations that need to happen so you don’t lose money, lose focus, or suffer the consequences of inaction. Your audience will discover:

  • The motivation to try to do things differently - to realize that it doesn’t have to be so hard. And the realization of what you stand to lose by not communicating better… (like money, hours, energy, and anxiety)
  • Practical tactics to hold up the mirror and recognize their own communication habits
  • How to handle confrontation, so they can say the hard things without vilifying themselves or tanking someone else’s self-esteem
  • How to use questions to turn conflict into conversation, the ultimate opportunity to connect with their people

Six Steps to Conquering the Conversation

Looking for a conversation fix? Erin will help you improve sales, customer service and employee relations in one fell swoop! Your audience will discover:

  • The awareness to what they’ve previously done automatically - now they can do with intention.
  • How being able to have a comfortable conversation about money can mean the difference between growing a business and going out of business.
  • How to turn confrontation into conversation, to improve your connection with anyone.
  • How to get their teams focused on playing the game so the business owner can stop playing referee.
  • How to stop avoiding difficult conversations that force you to react to what is going on instead of responding to it or even planning for it.

    Making Hard Conversations Easy ... The Practical Steps

    If your audience has already done all the mindset work on themselves - understanding why communication is important, developing the desire to communicate clearly and effectively, and looking within themselves to determine their biases and ingrained communication habits… this presentation will help them with the practical steps to broaching difficult topics and actually have the conversations that most people shy away from.

    In this presentation, Erin will share her 10 Real-Life Tips to master the art of difficult conversations… so your attendees will feel empowered and able to handle whatever discussions come their way.

    I loved Erin’s workshop! It was a great atmosphere with many real-life experiences shared by Erin and people in the audience. The content was informative, relatable, and fun. Everything could be applied to multiple business situations and personal situations too! After her workshop, I immediately emailed the people in my women’s group to recommend her for our next retreat. Thank you!

    Amy Clark
    Community Engagement Leader, Chicago Region

    Erin is a pleasure to work with, a thoughtful collaborator and a talented speaker. […] Erin has an easy, comfortable style that enables her to relate to diverse audiences on every level, both professional and personal.

    JMB, LLC

    Erin was professional, funny, and very informative … She understands the nuances and emotional issues that are part of any discussion. I recommend her without hesitation.

    Lisa Kaplin
    Psy. D., PCC

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    Let's discuss the opportunity