Customer complaints, collecting money, correcting employee problems and handling conflict are every day occurrences in most businesses. These negative conversations can be turned into positive results when you know what to say and how to say it.
From Erin you will learn how to turn conflicts into conversations. Those conversations will improve understanding and lead to positive results. She will also teach you how to keep confrontation from turning personal and allow you to move to resolution much faster and maintain the relationship at the same time.
This presentation is perfect for leaders, sales people, business owners and every employee who interacts with customers.