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Stand Out With Soft Skills

Stand Out With Soft Skills

Looking for a way to stand out amongst your peers and advance your career, get more clients, grow your business? Learn how to communicate effectively with others. According to all sorts of articles, books and columns lately, it’s unfortunately a sorely missing skills these days. Last week I came across a column on ABCNEWS.com that…

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What's Your Story?

What’s Your Story?

A lot of time is spent talking, writing and ranting about the seemingly horrible way people talk to each other. Recently, one of my most popular articles was titled, “What’s it Like to Be On The Receiving End of You?” and was all about being aware of how you communicate with others and how you…

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What's My Problem!?!?

What’s My Problem!?!?

Have you ever made a mistake and then got mad at the person who was harmed by your mistake? Or maybe you forgot to do something important and lashed out with frustration at the person who could help you resolve the problem you created. As weird as it sounds when you look at it objectively,…

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My #1 Biggest Tip

My #1 Biggest Tip

Today I want to let you in on the singular most effective communication tactic I utilize. It has helped me solve employee conflicts, enabled me to get new clients I didn’t think I had a chance of closing and headed off potential customer service crises. Not to mention how many times it’s gotten me discounts…

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The Consequences of a Single Word

The Consequences of a Single Word

You might be surprised to learn that the reason you aren’t getting that promotion you’ve been working for or landing that big client you’ve been courting might all come down to the use of one single word. I spoke yesterday with a very accomplished woman about putting together a program for a women’s group she…

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Maybe there is just no talking to you either

Maybe There Is Just No Talking To You Either

A few weeks ago I wrote an article about what it was like to be on the receiving end of you. It was about how you need to be aware of how your communication style effects the people you are trying to reach and what you can do to make sure you’re being effective in…

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Your intention is what keeps tripping you up.

Your intention is what keeps tripping you up.

In a recent article where I wrote about understanding what it’s like to be on the receiving end of you, one particular example I gave seemed to have hit people the hardest. It was the example of a person who is constantly trying to convince others that they know everything, that they’re always right. Basically,…

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What is it like to be on the receiving end of you?

Want to improve your sales? Your customer service? Your relationships in general? Take a minute to think about something: What is it like to be on the receiving end of you? Have you thought through your approach to sales conversations or are you just throwing out as many benefits that you offer as fast as…

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Follow The N's Until You Get to the Golden C

“Follow the N’s Until You Get To The Golden C”

Is a lack of clarity hurting your business? How many customers have you lost because someone didn’t know how to be your customer? The other night I stopped by a large hospital to visit my nephew (he’s fine.) It was late in the evening so I was able to find a great parking spot and…

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Your Customers Can't Read Your Mind

Your Customers Can’t Read Your Mind

This is going to come as a huge shock to way too many people: Your customers cannot read your mind! They are not there when you train your team. They do not have access to your systems. They are not at your Monday morning meetings. They do not know how you do what you do.…

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